Doddle has launched a range of self-service kiosks that it says offer automated package-less, label-free self-service returns in less than a minute.
Customers select start on the touchscreen; scan the return QR code and then place their return into packaging provided. They then take the label printed by the kiosk, apply it to the item and place it in the drop box. A digital receipt is sent by email.
It aims to consolidated return parcel volumes for carriers, as well as provide valuable returns insights to retail customers with return reason data capture.
Tim Robinson, CEO at Doddle, said: “Our research shows that 94% of retailers see making returns better as a priority for their business. However, most merchants won’t have the ability to develop their own returns solutions in-house. That’s where carriers can come in. By solving this problem for merchants, they can deepen their relationships, win additional new business thanks to a more complete ecommerce proposition, and enable their merchant customers to succeed in ecommerce, driving long-term parcel volume increases. The introduction of our kiosks forms part of our solution, enabling carriers to offer additional services that are convenient, sustainable and cost effective.”
