The role of the supply chain and final-mile delivery in meeting the promises of retailers will take centre stage at this year’s eDelivery Expo (EDX 2017) in April.
Retail logistics professionals from brands as diverse as Harrods and Sainsbury’s will be sharing their expertise in the Final Mile conference which runs on day one of the show, April 5, in theatre 4 at Birmingham’s NEC.
Simon Finch, distribution director at Harrods, starts the conference session in style with a keynote address Behind the slogan: hard lessons from the front line of supply chain transformation at 9am. He will cover issues such as how the customer-facing supply chain is benefiting customers and retailers, and how logistical challenges can become commercial opportunities.
Nick Fox, chief operating officer of US smartphone retailer TheSnugg.com, then follows with a look at international delivery and how retailers can best adapt to meet new customer demands both at home and in overseas markets.
His presentation, International fulfillment and delivery, is at 10.30am, and is followed, at 11.05am, with a case study from conference sponsor Correos.
After lunch Philip Cane, delivery options manager at Sainsbury’s, takes the stage to share the supermarket’s experiences of managing a home delivery fleet of around 2,250 vans and 6,500 drivers in order to ensure a good customer experience while ensuring staff safety. Fleet management to optimise home delivery and customer satisfaction is at 2pm.
Meanwhile Craig Wheeler, operations director at Feelunique.com joins other speakers in one of the main panel discussions of the day to discuss the opportunities and challenges around last mile delivery. His session, Final mile: same-day, next-day, nominated day and time slots, speed flexibility and price – do you know what your customers really want? is at 3pm.
The day will finish with a keynote speaker address which will look to the future and assess future changes and the disruptors – such as drones – that may change delivery for good. Delivery disrupted: what’s on the horizon, is at 3.35pm.
To learn more about the InternetRetailing and eDelivery Expo and to register for free, visit www.edeliveryexpo.com.
Attendees can also get a 25% discount on their train fare to the NEC when they book through the IRX or EDX Visitor Info website.