Gartner names MetaPack ‘cool vendor’

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MetaPack has been named as one of Gartner’s ‘Cool Vendors in Supply Chain Execution Applications, 2015’ in a recently published report.
Patrick Wall, CEO and Founder of MetaPack, said it was “a great honour for MetaPack to be recognised as a ‘Cool Vendor’ by Gartner, an advisory and research service which is well-respected throughout the globe. We feel this recognition serves as a testament to our current leading position in the market and our commitment to providing an excellent service for our customers and the consumers who shop with them.”

Other vendors named in the Gartner report included EcoChain Technologies, Symbiotic, Tesisquare, and Vigillo.

Although originally a UK-only player, MetaPack now has offices in the USA, France, Germany, the Netherlands and Hong Kong.

Wall continued: “The retail industry is only getting more competitive, and it’s becoming increasingly clear that delivery technology can be a differentiator. Technology can help save money, and it can also enhance customer service and loyalty immensely, giving retailers an edge over their competitors.”

MetaPack went on to say it believes its inclusion in the Gartner report is due to “building solutions with consumer’s needs in mind, enabling better choice in delivery for shoppers across the world.”

Earlier this month, MetaPack published findings of research of its own into the links between flexible returns and customer loyalty, which concluded “83% of consumers would stay loyal if a retailer could provide a reliable and effective returns service.”

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