H&M is continuing its focus on climate-smart delivery options with customers in the Netherlands, Sweden, Italy and France able to opt to receive and return items using a bicycle delivery service.
The company said in its latest results this week that solution was “much appreciated” by customers. It said this is combined with using biogas vehicles from the logistics centre to reduce CO2 emissions.
In Sweden, Norway and parts of Germany meanwhile, deliveries are also made to climate smart lockers.
H&M said that there are various kinds of climate-smart deliveries offered in different markets.
Among other ongoing initiatives to improve the customer experience H&M said that it continues to roll out next day and express delivery in more markets as well as rolling out online returns to store in more markets.
Within its logistics network it is investing heavily and said that several initiatives involving new highly automated logistics centres with a focus on innovation are in progress globally. The new developments will create additional capacity, flexibility and speed between sales channels as well as increasing assortment availability.
A new highly automated logistics centre is under construction in Ajax, Canada which will supplement the logistics centres that have opened on the US East and West Coasts, creating further capacity for the H&M group’s continued expansion in North America. The new logistics centre is scheduled for completion in late 2022/early 2023.
