Parcel data management firm NetDespatch has been signed up by one of the UK’s leading sports ecommerce providers, Retail and Sports Systems.
With a client list that includes Fulham FC, Middlesbrough FC, and retro football shirt specialist Campo Sports, Retail and Sports Systems had been using a bespoke shipping management tool. The volume of daily orders Campo can now handle has increased by over 200%, the company said.
Through a simple web services integration with NetDespatch, Retail and Sports Systems can now offer its clients end-to-end ecommerce delivery services using a wide range of domestic and international carriers. The system also supports click-and-collect services.
International delivery is handled through automatic production of CN22, CN23 and other customs documentation when required: crucial given the high volume of international orders for prominent UK football club merchandise. At the end of each day the customer can produce their paper manifest for the carrier collection, which also automatically generates an electronic pre-advice to the carrier of that day’s shipments.
“Since working with NetDespatch our business efficiency has increased exponentially,” explained Helen Bevan, Operations Manager at Campo Sports. “Having previously worked in an environment where our daily order capacity was capped; the volume of daily orders we can now handle has increased by as much as 220%. In addition, there is now no intervention required from anyone in the warehouse as the NetDespatch system can read all international characters and integrate seamlessly with Royal Mail.”
Becky Clark, CEO, NetDespatch, said: “The NetDespatch SaaS platforms enable our partners to deliver innovative parcel delivery propositions to their customers via seamless integration with carrier services. Providing seamless integration with domestic, Click and Collect and international delivery services has enabled Retail and Sports Systems’ customers to offer a truly global, efficient retail business which can only boost consumer confidence and subsequently fuel their growth in online shopping.”