Ofcom has launched an investigation into Royal Mail’s failure to meet its delivery targets during 2021-22.
The company fell behind on targets set by Ofcom to deliver 93% of First Class mail within one working day of collection and 98.5% of Second Class mail within three working days of collection. Instead, across 2021-22, Royal Mail announced in mid-May that only 81.8% of First Class mail was delivered within one working day and 95.4% of Second Class mail was delivered within three working days.
Royal Mail is also set a target of completing 99.9% of delivery routes on each day that a delivery is required; but completed 94.09% of routes over this period.
Finally, Royal Mail is required to deliver 91.5% of First Class stamped and metered mail products within one working day in 118 postcode areas of the UK, but failed in all areas, says Ofcom.
Ofcome said that it takes compliance with quality of service targets very seriously. The investigation will seek to discover why Royal Mail failed to meet its targets and whether it has breached its requirements.