The drivers/demands/behaviours changing retail
This series has covered the move towards closed loop systems with repair, re-use, rental, recommerce and circular retailing becoming common place. Packaging has been discussed, with a look at how retailers are not only using packaging to tell their brand story, but to also achieve sustainability targets.
Retailers sharing the product journey with customers through product stories and product footprint labelling was another topic covered, as was the economics of delivery – from fast to free, to VIP and green.
And with 89% of consumers stating that ease of returns is a top priority when purchasing online, the panel discussed how retailers are responding.
In this episode we review how these trends impact the rapidly changing retail industry and how it is the new front line of customer experience and service.
Discussion points in the podcast
Is a better understanding of consumers return habits is the way to handle returns?
How are retailers deploying technology/ platforms to better manage inventory, carrier management, changing demand across a global operation?
Will 2023 be the year that collection takes off in the UK?
What are the next hot topics in ecommerce?
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Information:
Behind the microphones:
Katie Searles, Editor of DeliveryX: https://www.linkedin.com/in/katie-searles-522451132/
David Morin, Head of Retail & Client Strategy, Narvar: https://www.linkedin.com/in/davidmorinsf/
