S1: Retaining agility and flexibility in people, operations and technology featuring Selfridges, Pandora and Wolverine Worldwide


The drivers/demands/behaviours changing this area of retail

Supply chain issues and rising costs are driving profit warnings from UK listed companies. Profit warnings issued by consumer-facing businesses, including retail and grocery producers, accounted for a third of all warnings in Q3 2021 as rising energy prices, supply bottlenecks and labour shortages spread across the economy. This is all happening against the backdrop of Covid, pent up consumer demand and peak trading.

The current state

Retail doesn’t stand still. It is continually changing and the pace of change is increasing – and then the pandemic alters things again, as did/does Brexit. Flexibility and agility are required through daily trading and the year’s peaks and troughs along with scalability for future growth. A big ask for an industry that not that long ago was used to moving pallets rather than individual products.


  • Continuing to meet customer expectations and delivery promises
  • Service differentiation
  • Monitoring and control of business costs

Discussion points in the podcast

How do you plan for peak trading?

How do you build agility and flexibility into what appear to be rigid warehouse operations?

What lessons can be learnt from the agility of grocery retailers in 2020?

Click here to listen on Apple Podcasts

Click here to listen on Spotify


Behind the microphones

Ricky Wilson, VP Global eCommerce & Digital Operations at Pandora: https://www.linkedin.com/in/rickydwilson/ 

Steven Irwin, Director at Wolverine Worldwide: https://www.linkedin.com/in/irwinsteven/ 

Sham Aziz, Head of Customer Service at Selfridges: https://www.linkedin.com/in/shamasaziz/

David Morin, Head of Retail & Client Strategy, Narvar: https://www.linkedin.com/in/davidmorinsf/

Katie Searles, Editor of DeliveryX: https://www.linkedin.com/in/katie-searles-522451132/ 

Ian Jindal, CEO RetailX: https://www.linkedin.com/in/ianjindal/ 

Listen More

You may also like

Register for Newsletter

Group 4 Copy 3Created with Sketch.

Receive 3 newsletters per week

Group 3Created with Sketch.

Gain access to all research

Group 4Created with Sketch.

Personalise your experience on DX