ReBOUND, the internal returns platform used by hundreds of fashion brands across the world including ASOS and Boden, has announced that it has brought its returns services to the UK market.
The service was originally launched solely as a cross-border solution but with the UK launch knits together many of the UK’s leading delivery options through a single IT platform. This offers the largest UK returns network, according to ReBOUND.
“As a business dedicated to offering the best possible customer return experience, our approach houses all options under one roof,” said Graham Best, CEO of ReBOUND. “ReBOUND is built around the idea of choice and convenience. It isn’t convenient to ask shoppers to commit to a single return option and push them down that route. Our platform allows the customer to view local and convenient return options side by side and it gives them the chance to discover new return options which may be right around the corner.”
The development means that UK retailers can get total visibility of every return transaction worldwide, giving customer service teams a powerful tool to monitor returns activity, REBOUND claims.
Customers receive in-transit notifications about their returns, allowing for a better expectation of refund processing. “This latest launch will come as very welcome news to many of our retail clients who tell us that up to 70% of customer contacts can be due to returns and refunds queries. Together, we can eliminate unnecessary contact into customer care teams which can be time-consuming and costly,” said Best.
Image credit: ReBOUND