Ecommerce Delivery Benchmark Report 2021 – Thriving in the All-Delivery economy

The onset of coronavirus triggered a new wave of growth in online shoppers around the globe. With some regions showing 10 years of ecommerce growth in just three months, it is no surprise that we have found ourselves in an ‘All-Delivery’ economy.
This report, produced by Metapack and powered by RetailX, considers what the post-pandemic retail landscape is shaping up to look like – with a specific focus on key delivery trends.

Findings are based on two RetailX surveys. The first being the customer survey, which evaluates consumer attitudes towards delivery in 2021. The second was completed by InternetRetailing subscribers, investigating the top priorities and approaches for retailers
in 2021. The report aims to offer authoritative insight into the future of retail and delivery for retailers to use as a benchmarking tool.

Inside, you will also find exclusive interviews with key players in the space, including Holland & Barrett, Pets at Home and many more.

Full report includes:

  • The Ecommerce Delivery Benchmark Survey
    • Consumer survey
    • Retailer survey
  •  Trends such as:
    • Physical stores lend a hand in the online boom
    • Accelerating the last mile
    • The responsive supply chain: forecasting demand
  •  Retailer interviews:
    • Holland & Barrett
    • Focusrite
    • The Entertainer
    • Pandora
    • Interflora
    • AO
    • Pets at Home
  •  And plenty more analysis, advice and authoritative insight!

Download now for more information.

You may also like

Please take a look through a selection of our latest reports

Register for Newsletter

Group 4 Copy 3Created with Sketch.

Receive 3 newsletters per week

Group 3Created with Sketch.

Gain access to all research

Group 4Created with Sketch.

Personalise your experience on DX