Organic beauty firm Neal’s Yard Remedies has extended its ecommerce partnership with supply chain company Wincanton Group, which will provide a nationwide fulfilment service for the retailer’s network of stores as well as wholesale and retail partners.
Orders will be distributed from Wincanton’s Cygnia’s facility in Northampton, one of the group’s first sites to become carbon neutral, and will include the provision of value-added services, such as a bespoke gifting service and in-order sampling.
Stephen Tobitt, CEO at Neal’s Yard Remedies, said: “We are pleased to build upon our long-standing partnership with Wincanton Group to accelerate our growth in the direct-to-consumer channel. Working in close partnership with their Cygnia team, we are proud to have established a fulfilment operation that enables us to offer our customers the best possible experience when shopping with us online.
“The eco-friendly operation that Cygnia have developed aligns with our own environmental commitments, and together we will continue to improve the sustainability of our e-commerce operations.”
The new contract builds on Wincanton’s long-term and award-winning collaborative relationship with Neal’s Yard Remedies, which began in 2008.
Carl Moore, managing director of e-fulfilment at the Wincanton Group, added: “Neal’s Yard Remedies is a brand that we have had a strong working relationship with for well over a decade and we are pleased to expand our services to them into their direct-to-consumer offering.
“The widening of our mandate for Neal’s Yard Remedies demonstrates the value Cygnia is bringing to the wider Wincanton Group and the value of our robotics solutions to better serve our mid-market customers’ direct-to-consumer supply chains.”
Read more in Wincanton’s exclusive guest comment: Only collaboration can tackle the deficit of supply chain resilience in retail
