2020 has been a remarkable year for ecommerce. With the Covid-19 pandemic both limiting in-store options and accelerating online retail, delivery services have had no choice but to up their game, in order to meet levels of demand never seen before.
Despite this pressure, most retailers have come out on top – adding delivery slots, increasing staff, improving communication with customers and driving up capacity by tapping into their store estates.
This report provides in-depth insight into the performance of RetailX’s leading European retailers, with a sharp focus on delivery and supply chains. We explore everything from the challenges retailers have encountered across the globe, to detailed case studies and advice from experts in the sector.
Going beyond the customer’s perspective, we zoom in on the best practices that are going on in the background in supply chains, operations, logistics and the final mile to offer you a benchmark of what success looks like.
Full report includes:
- Partner perspective with EMEA, Fluent Commerce
- Case studies on De Bijenkorf, Fnac, REWE, American Golf, Holland & Barrett
- Market overview
- The eDelivery Top500
- Country spotlights
- Performance by country
- Performance by sector
- Behind the scenes
- The next 10 years
- Carrier services
And much more!