Last mile logistics start-up Stuart, which previously covered London and the M25 only, will now roll out its Hub to Home services in Birmingham, Manchester and Leeds.
As consumers demand fast, precise and sustainable delivery options, Stuart’s Hub to Home model offers same day and next day services using a fleet of 100% electric vehicles. Customers are able to select a three hour delivery slot, in the morning, afternoon and evening, with a one hour window provided upon dispatch.
Stuart said the expansion comes at a time when convenience and predictability are more important than ever in maintaining customer loyalty, and convenience is different for every consumer. A recent study revealed that 62% of consumers expect next-day delivery when ordering online and 55% want two-hour time slots (up from 44% in 2020) with expectation for same day delivery services increasing consistently each year.
Scaling the operations to new cities will enable Stuart to provide services to a larger geographical area to meet growing demand for fast and precise delivery services, whilst continuing to champion sustainability in every service Stuart provides.
The new Hubs will repurpose underutilised properties in urban areas, creating cost effective, flexible spaces that are aligned to Stuart’s sustainability values. Stuart, who partners with global ecommerce leader Metapack, will also be presenting at this year’s Metapack event, The Delivery Conference 2023.
Marcus Hurd, director of Stuart’s Hub to Home operations, said: “This is a very exciting time for Stuart. Our retail proposition focuses on minimising touches from retailer distribution centres or stores, delivering parcels to consumers via 100% electric vehicles, a one hour customer promise and built in tracking and visibility.
“Being able to bring this proposition to life across three other major cities in the UK, outside of London, is a huge milestone and repurposing underutilised properties in urban areas as our operating centres really aligns with our sustainable values. I’m looking forward to seeing the impact of our expansion throughout 2023.”